Power Better Business with Increased Customer Satisfaction
Companies are moving away from a costly break-fix repair model to a more efficient, predictive, and proactive service model. This ensures that the right person with the right skills and parts show up to the right place at the right time, thus improving first-time fix rate, customer satisfaction, and resource productivity.
Proactively detect, troubleshoot, and resolve issues remotely so a technician is dispatched only when necessary. Improve resource productivity by providing technicians with a 360-degree view of the customer, real-time guidance, and cross-team collaboration from a mobile app.
What About Your Business?
How would your business benefit if your field service team was able to automatically schedule the optimal resource for the most efficient outcomes?
How would your customers benefit if you were able to predictively detect, troubleshoot, and resolve issues before they know there was an issue?
BENEFITS THAT POWER BETTER BUSINESS
Empower your field service operations
with tools, like built-in intelligence and remote monitoring, that enable your technicians to deliver quality work and guarantee customer loyalty – move from a reactive to proactive field service by bringing together IoT and AI
Build customer trust
by keeping customers informed with real-time technician tracking and updates to ensure a positive interaction at every step of the process
Boost resource productivity
by enabling dispatchers to quickly respond to customer requests and cancellation, schedule or reschedule appointments with a real-time view of all field technicians and work orders, and allow the back office to perform administrative tasks as work is completed
Bradd Busick, Chief Information Officer at MacDonald-Miller Facility Solutions
"With IoT-enabled Dynamics 365, we learn about - and fix - potential problems before the building maintenance manager or owner even knows they exist."